Refund policy

All orders are subject to acceptance and availability.

Customers may return unused items within 30 days of receipt in accordance with UK consumer law. Customers are responsible for the cost of return postage unless the item is faulty, damaged or incorrect. Refunds will be processed within 14 days of receiving the returned item following acceptance of return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sanacurates.com. Please note that returns will need to be sent to the following address: Curries Self Storage. Unit A, Rugby Road, Twickenham., TW1 1DQ. addressed to SANÁ Curates (Unit 1503). 

You can always contact us for any return question at info@sanacurates.com.

 

Damages and issues
We offer curated tableware products, including both handmade items and products sourced from suppliers around the world. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and sale items. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Stocks are limited.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sanacurates.com.